Selling via phone is a different challenge to face-to-face selling. Without the luxury of eyeballing your customer, you still need to follow a customer-centric process but do so quickly and concisely – and it’s not easy!

In today’s time-poor world, it’s not always possible to get face to face with your customers. And it can be expensive for your business to get in front of customers and prospects. So learning the skills of interacting primarily via phone and email is vital to increase the volume of contacts, without dramatically impacting the returns.

What’s involved

  • Pre-workshop preparation activities
  • Experiential 1-day workshop
  • Toolkit for on-the-job application and embedding
  • Post-workshop application project to implement your skills in your real world

Contents include

  • Key differences in phone vs face-to-face selling
  • Buyers’ cycle of motivation – the process customers work through when they make buying decisions
  • Defining clear sales call objectives
  • The DRIVE selling model – using a proven, customer-centric sales approach in a phone / email environment

Register your interest

By the end of the workshop you will be able to:

  • Understand the key differences between phone and face-to-face selling.
  • Improve conversation openings to lay the foundations.
  • Have a greater ability to build connections over the phone.
  • Use concise questioning to quickly establish your customer’s needs.
  • Ensure your email communications are clear and action-oriented.
  • Improve your skills in gaining commitment quickly.
  • Increase your confidence to apply these skills consistently to improve performance and results.

Public pricing from

$1,195.00 + GST
(If you book and pay 30 days in advance)

Group discount

Group discount 10% off total price
(3 or more attendees, booked at the same time)

Want it delivered inhouse?

We can help
(Run it as is or customise it for your business)

say about this

“Getting into the mindset of being a leader and a coach, but also understanding when being a “manager” is also required and appropriate. I now understand and can articulate why I do the things I do, and what is and isn’t working well for me.”

- Sales & marketing manager

“The course was very tailored to what I need in management/leadership terms…it was all spot on in terms of the GROW model, giving feedback, coaching others. Exceptionally relevant, and expertly delivered.”

- Sales director, GM sponsorship

“I wanted to say thanks for the three days, it was undoubtedly the best course I have been on (and I have endured a number!!). I have started to put a number of the learnings into play… all of which have helped me immensely.”

- Sales manager