P.O.V – You’ve got a big list of untapped sales prospects, and a whole week to make the calls. What’s the best time to try and onboard a new customer? In an ideal world, we wouldn’t cold call at...
Customer Service
Tips to build trust with your clients
A trusting relationship between a sales executive and a potential purchaser is essential for sales to go ahead. It is one of the reasons why the probability of making a sale to an existing customer...
Building a productive weekly sales calendar
“Either run the day, or the day runs you.” This quote from Jim Rohn, American entrepreneur, author and motivational speaker perfectly sums up why a well-managed weekly sales calendar is such an...
Know your value
Part 2 of our Sales Success with Natasha Gunn blog series discusses how you can overcome price objections, by demonstrating the value you bring to the table. ----- Price objections are a common...
Ask, don’t tell: the power of questions in a sales conversation
In the first instalment of our 2-part Sales Success series, David Forman facilitator Natasha Gunn provides some helpful tips on how to (and why you should) improve your questioning techniques. -----...
How a strong referral network strengthens sales
Word-of-mouth recommendations are among the most powerful ways to generate leads and grow your sales business. It might often seem as though generating good, positive word-of-mouth about your...
The Friday Opportunity
Ask any seasoned sales person, what is the best day to make a sale? And they will no doubt tell you straight – Friday. While other professions are cutting their day short to head to the pub,...
Five ways to handle impromptu questions
How many times each week do you find yourself put on the spot at work? You’ve just stepped away from your desk to make a quick cuppa when a colleague corners you with a question, or a client catches...
Are you a modern salesperson?
Are you on top of the data? Do you know that new technique? Have you seen what’s working worldwide? No? Don’t panic. Just like fashion, there are trends in sales that float to the top and sink to...
Why a growth mindset sets you up for success
You may have heard the term growth mindset before, but do you really know what it means? It is often interpreted as people willing to learn, change or grow. This is true, but it is actually much...
How to deal with unhappy customers
The best salespeople and businesses in the world will still, at some point, have to deal with difficult, resistant or unhappy customers. The great news is, it needn’t be fraught or complicated.
Debunking myths of virtual learning
There’s not much you can’t do online these days. The rise of a whole range of different meeting and collaboration platforms has allowed us to work from home when needed, and even participate in...